The photo on the *LULU Key Box* or *LULU Pet Tag* will only show if:

• the sub has a valid picture uploaded on her SL profile (i.e. if you view her SL profile you can see the photo), AND
• the sub's SL profile needs to have the "Show in search" checkbox unchecked.
  
  When you uncheck this checkbox, the photo will not show immediately.

Typically you will have to wait (even a day or two) before SL makes the profile available.

Once the SL makes the profile available, just click the photo again to refresh.